Terms of Use
Welcome to upstte.com (hereinafter referred to as "we", "us" or "our"). These Terms of Service (hereinafter referred to as "the Terms") are a legally binding agreement between you (hereinafter referred to as "the User") and us, governing your use of our website, purchase of our products (including but not limited to bedding sets, pillows, mite removers, stain removers and other household items) and acceptance of related services. By accessing, browsing, using our website or purchasing our products, you acknowledge that you have read, understood and agreed to be bound by all the provisions of these Terms, including any updates or modifications we may make from time to time. If you do not agree to these Terms, please do not use any of our services or purchase our products.
1. Eligibility and Account Registration: You must be at least 18 years old and have full capacity for civil conduct in accordance with the laws of your country/region to use our services. Minors must use our services under the supervision and with the consent of their legal guardians. When registering an account, you must provide true, accurate and complete information (including but not limited to your name, contact information and shipping address) and update such information in a timely manner if there is any change. You are solely responsible for maintaining the confidentiality of your account and password, and for all activities conducted through your account. We reserve the right to suspend or terminate your account if you provide false information or violate these Terms.
2. Product Information and Orders: We strive to ensure that all product information (including descriptions, specifications, prices, inventory and images) displayed on our website is accurate and up-to-date. However, we do not guarantee the absolute accuracy, completeness or timeliness of such information. When you place an order on our website, you agree to purchase the product(s) at the price and specifications stated at the time of order placement. After you submit an order and complete the payment, a binding purchase contract will be formed between you and us. We reserve the right to cancel your order if the product is out of stock, the price is incorrect, or there are other force majeure factors. If we cancel your order after you have paid, we will refund the full amount you paid within a reasonable time.
3. Payment and Delivery: You shall pay the full amount of the order in accordance with the payment methods provided on our website. We will arrange for the delivery of the product(s) to the shipping address you provided after receiving your payment. The delivery time shall be subject to the actual delivery situation of the logistics service provider, and we will provide you with the logistics tracking information in a timely manner. You shall be responsible for checking the product(s) upon receipt. If you find any damage, missing or incorrect delivery, please contact our customer service within 7 days of receipt and provide relevant evidence.
4. User Conduct: When using our services, you shall comply with the laws and regulations of your country/region and these Terms, and shall not engage in any illegal, fraudulent, offensive or harmful activities. You shall not maliciously attack, tamper with or damage our website, steal our intellectual property rights (including but not limited to product images, text descriptions, logos and trademarks), or disclose the personal information of others. We reserve the right to take measures such as warning, restricting account functions, freezing or terminating your account if you violate these provisions, and you shall bear all losses caused to us.
5. Intellectual Property Rights: All content on our website, including but not limited to product images, text descriptions, logos, trademarks, design schemes and program codes, is owned by us or the relevant right holders and is protected by intellectual property laws. Without our prior written permission, you shall not copy, spread, modify, reproduce or use any of the above content for commercial or non-commercial purposes, otherwise you shall bear corresponding legal responsibilities for intellectual property infringement.
6. Privacy Protection: We attach great importance to the protection of your personal information. We will only collect the necessary personal information required to provide services to you, and will take strict security measures to protect your personal information from leakage, loss or damage. We will not arbitrarily share your personal information with third parties unless we obtain your explicit consent, or it is necessary to complete the services (such as sharing necessary information with logistics service providers and payment institutions), or it is required by laws and regulations.
7. Disclaimer: We shall not be liable for any direct or indirect losses caused by force majeure (such as earthquakes, floods, typhoons, wars, policy adjustments, etc.), third-party service failures (such as logistics, payment, network operators, etc.), or your own operational errors, equipment failures, network problems, etc. We shall not be liable for any losses caused by your reliance on the information displayed on our website, unless such losses are caused by our intentional or gross negligence.
8. Updates to the Terms: We reserve the right to revise these Terms in accordance with the update of laws and regulations and the needs of business development. The revised Terms will be posted in a prominent position on our website homepage and will take effect 7 days after publication. If you continue to use our services after the Terms are revised, it means that you agree to the revised Terms.
9. Dispute Resolution: Any dispute arising between you and us in connection with these Terms shall first be resolved through friendly negotiation. If the negotiation fails, either party has the right to resolve the dispute through legal channels in accordance with the laws of your country/region.
10. Contact Information: If you have any questions, suggestions or complaints about these Terms or our services, please contact us via email: admin@upstte.com. Our response time is 9:00-18:00 on working days, and we will reply to you within 3 working days.
These Terms shall be governed by the laws of European Union. The final interpretation right of these Terms belongs to upstte.com, provided that it does not conflict with the relevant laws and regulations.
upstte.com Team